Mon - Thu 8.00am - 4.00pm
Friday - 8.00am - 3pm
Sat - Sun Closed
Orders placed before 12.00pm on weekdays are usually dispatched next working day. Orders placed over the weekend will be processed on Monday.
All goods ordered before 12.00pm (weekend and Bank Holiday orders are sent out the next working day) from stock are usually sent to UK postcode addresses on a next working day delivery service.
Please call or email us as some items can be sent worldwide when prior arrangement has been made to calculate accurate shipping cost.
If you wish to return an item, you must notify us by email to sales@phoenixfirestore.co.uk within 14 days of receipt. Used items can only be returned if they are found to be faulty.
If agreed by Phoenix Fire Store that the goods can be returned, a handling fee of 20% or £15.00 (whichever is the greater) will be levied and the return and subsequent carriage charges will be your responsibility.
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